We are very sorry to hear this. Glue is most likely changed by many surrounding factors such as temperature and shipping process. We would never send out frozen glue to disappoint our customer. Can you please call us or directly request refund on your app or official website . Once again, we are sincerely sorry for any inconveniences we might have caused. We are eagerly waiting to help you out such as refund and exchanges. Thank you for your kind words
