What’s Included
- 2 Boxes Needles
- Skin box 6pcs
- Ink cup 100pcs
- Cleaning solution
- Black and Brown pencil
Shipping Information
We proudly ship within the United States and Canada.
Processing & Handling
Orders are processed within 1–3 business days.
A tracking number will be emailed as soon as your order ships.
Please review your shipping address carefully at checkout to prevent delays or misdeliveries.
United States Shipping
Free Shipping: Orders over $200
Standard Rate: $25 for orders $90.01–$200
Economy Rate: $10 for orders $90 and under
Typical delivery timeline: 3–7 business days, depending on location.
Canada Shipping
Free Shipping: Orders over $350
Flat Rate: $35 for orders $350 and under
Delivery times vary by province and customs processing.
General Notes
Shipping costs are calculated automatically at checkout based on your order total.
Transit times may be impacted by holidays, weather, or carrier delays.
Return Policy
At MEM Supply, we’re committed to delivering a seamless customer experience built on quality, trust, and long-standing industry standards. If your order doesn’t meet expectations, eligible items may be returned within 14 days of delivery for a refund or store credit. There will be a 15% restocking fee.
Return Conditions
Items must be unused, unopened, and in original packaging.
For hygiene and safety compliance, we cannot accept returns on lash trays, adhesives, PMU cartridges, pigments, brow tint, liquids, or any cosmetic products once opened or used.
Products that include online training access are non-returnable and non-refundable once the training link or materials have been delivered.
This applies only to select product combos that include training access.
Shipping costs are non-refundable. Customers are responsible for return shipping unless the item arrived damaged or defective.
How to Start a Return
Contact Zurno at +1 888-887-8807 within 14 days of receiving your order.
Provide your order number and the reason for your return.
Once approved, we’ll share the return instructions. Refunds or credits are issued after the product is received and inspected.
Damaged or Defective Items
If your order arrives damaged or defective, contact us within 48 hours with photos so our team can drive a quick, solutions-oriented resolution.
