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Returns & Warranty
- 14-day returns on most items unopened & unused in original packaging.
- Opened/used items are final sale (not returnable).
- Color note: colors may vary by screen/device and manufacturer batch. “Matching” shades across Gel/Dip/Polish are not guaranteed.
- Electronics (lamps, e-files, dust collectors, etc.) are not returnable once opened.
- Warranty/defects are handled through the manufacturer (RMA).
- Damaged deliveries: report immediately and keep the box + packing slip. Photos required for claims.
How to Start a Return
- Call 1888 887 8807 within 14 days of receiving your order.
- Provide your order number and the reason for your return.
- Once approved, we’ll share the return instructions. Refunds or credits are issued after the product is received and inspected.
RETURN POLICY
Return & Warranty Policy
1) Before You Buy (Beginners / DIY / Non-Professionals)
- Due to screen/device variations and manufacturer updates, product photos may not 100% represent the item you receive.
- We recommend purchasing colors/products you’re already familiar with or have researched thoroughly.
- Need help deciding? We can provide additional photos/videos of current inventory upon request.
- Many items are intended for professional use. Training and/or practice on a practice device is recommended prior to application to help avoid injury or adverse reactions.
2) “Matching” Colors (Gel / Dip / Nail Lacquer)
“Matching” sets (Gel, Dip, and Polish) may vary from product to product due to manufacturer batch differences. Matching is not guaranteed.
- Once opened or used, these items are not returnable.
- Matching collections and color charts may require minor updates by the end user as manufacturers may update shades.
3) General Returns
Eligible Returns
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14-day returns are available for most items that are unopened and unused, in their original packaging.
Not Returnable
-
Opened or used items are final sale (not returnable).
-
Electronic items (including but not limited to nail lamps, filing machines, LED lamps, dust collectors, etc.) are not returnable once opened.
Store Credit & Restocking Fees
- In some cases, store credit may be provided for returns and may include a restocking fee deducted from the credit.
- Some opened items may incur a 25% restocking fee only with prior management approval.
4) Full Sets / Complete Collections / Full Set Promotions
- Complete sets are intended for customers who are familiar with the product line and are ready to carry the full line in a salon/store environment.
- These sets are not offered as a “trial”. Dissatisfaction with the product line is not returnable.
- If a full set is returned, a 25% restocking fee applies.
- All original packaging and any included bonus/free items must be returned, or their value may be deducted from the final return amount.
- Free items included in sets are part of the set package. Substitutions may be made if an item is out of stock.
5) Damaged Deliveries (Shipping Damage Claims)
- Damaged deliveries must be reported immediately.
- You must keep the shipping box, packing materials, and packing slip.
- To process a claim, we require photos of:
- how the outer box arrived,
- internal damage, and
- the packing slip.
- Claims cannot be processed without all required proof.
6) Warranty & Defective Items
- All warranty and defective claims are handled through the manufacturer (RMA process).
- We do not carry spare parts and do not operate a repair/service center.
- If you report a defective item to us immediately, we will help connect you with the correct manufacturer warranty resources.
- Items marked as “new” are new and unopened from the manufacturer. We do not open or test new products prior to shipment.
7) Need Help?
If you need assistance with a return request, damaged delivery claim, or manufacturer warranty resources, please contact us and include:
- Order number
- Photos/videos (if applicable)
- A brief description of the issue
